Delivery and Returns
Delivery Information
Dispatch Times
- Orders typically dispatched within 24 hours
- Guaranteed dispatch within 48 hours
- Weekend/holiday orders processed on next working day
- Office hours: Monday – Friday, 09:00-17:00 UK GMT
Delivery Methods
- UK orders: Tracked Royal Mail 48 Hours Small Parcel Service
- Larger parcels: Parcelforce Next Day Delivery
- International: Parcelforce and Royal Mail International services
- BFPO addresses not serviced
.Costs
- UK delivery starts from £3.99 for 48-hour delivery
- Non-UK costs added at checkout
Customer Responsibilities
- Provide accurate delivery information
- Ensure easy access for delivery
Issues and Solutions
Delivery Realated
Contact Customer Services:
- Phone: +44 (0) 1935 826622
- Email: [email protected]
Breakages or Incorrect Orders
Contact us immediately with:
- Name
- Order Number
- Delivery Address
- Photo of the issue
Returns Policy
- Contact us at [email protected] upon receipt
- Return within 14 days of receipt
- We must receive the return within 14 days of posting
- Full refund offered if conditions met
- Items must be in original, undamaged packaging and unused
Return Address:
Jardinopia Ltd
Units 31-32 Oakland Drive,
Great Western Road
Martock Business Park,
Martock, Somerset
TA12 6HB, UK
For any other queries, please contact [email protected] before placing your order.